Frequently Asked Questions
Service-Related Questions
What types of cybersecurity services do you offer?
Our services cuts across professional services, access management, and managed services, including penetration testing, cloud security, incident response and forensics, IoT security, data encryption and security. We also offer risk assessment & management, security services, compliance & auditing, as well as cybersecurity training programs.
Can you customize your cybersecurity solutions to fit our specific industry needs?
Yes. At PGM Security Inc. we craft excellent cybersecurity strategies that are tailored to each client's unique needs. We offer tailored solutions rather than a one-size-fits-all approach. This involves customizing cybersecurity services like penetration testing, incident response, and compliance strategies to align with the specific operational, regulatory, and technological landscapes of each client.
Do you offer cybersecurity training for our employees?
Yes. We provide training programs for clients’ employees to raise awareness about cybersecurity best practices, common threats like phishing, and the importance of data security.
How do you approach risk assessment and management?
Firstly, we understand that different industries face unique cybersecurity challenges, so we begin by conducting specialized risk assessments. For example, a healthcare organization would require a focus on patient data privacy and compliance with regulations like HIPAA, whereas a financial institution might prioritize transaction security and regulatory compliance. This gives us a clear framework on the best management strategies for the client.
Pricing and Contracts
What are the costs of your cybersecurity services?
The costs of our cybersecurity services at PGM Security Inc. vary based on several factors, including the specific services required, the complexity of your infrastructure, the level of customization needed, and the scale of your operations.
We offer tailored solutions, and we encourage you to get in touch with us for a detailed consultation and a customized quote that aligns with your specific cybersecurity needs.
Are there different pricing tiers or packages available?
Yes, PGM Security Inc. offers various pricing tiers and packages to cater to different needs and budgets. Our range includes basic, standard, and premium packages, each designed to provide a specific level of cybersecurity coverage and features, ensuring that clients can select the option that best fits their requirements and financial plans. For more detailed information and to find the most suitable package for your needs, please contact us for a personalized consultation.
How are contracts and service agreements structured?
At PGM Security Inc., our contracts and service agreements are structured to provide clear, comprehensive terms of service tailored to each client's needs. They typically include the scope of services, duration of the agreement, payment terms, confidentiality clauses, data security commitments, compliance with relevant laws and regulations, service level agreements (SLAs), and conditions for termination or renewal. We ensure transparency and mutual understanding in all our contractual relationships to maintain the highest standards of trust and professionalism. For specific details and customization options, we recommend scheduling a consultation with our team.
Compliance and Standards
Can you help our business comply with specific regulations like GDPR, HIPAA, or PCI-DSS?
Yes, we can. We assist clients in navigating complex regulatory landscapes and ensuring compliance with various cybersecurity standards and laws like GDPR, HIPAA, and PCI-DSS.
How do you ensure that your services are up-to-date with current compliance standards?
We ensure compliance standards are up to date by conducting regular compliance audits and ongoing consulting.
Security Technologies and Practices
What technologies do you use to protect against cyber threats?
We develop comprehensive cybersecurity programs for large organizations. This involves creating a framework that encompasses policies, processes, and technologies to protect against cyber threats.
How do you stay updated with the latest cybersecurity trends and threats?
We employ several strategies to stay consistently updated with the latest cybersecurity trends and threats. These strategies include; continuous research and development (R&D), industry collaboration and partnerships, participation in cybersecurity conferences and workshops, engagements in professional training and certifications, subscriptions to industry publications and journals, interactions in cybersecurity communities, participations in threat intelligence sharing networks, internal knowledge sharing sessions, vendor relationships and technology scouting, customer feedback and market analysis.
What are the best practices for ensuring data security in our organization?
Multi-Factor Authentication (MFA): Implement MFA to add an extra layer of security beyond just passwords, ensuring that only authorized personnel access sensitive information. Regular Software and System Updates: Keep all software and systems up to date with the latest patches and updates to protect against known vulnerabilities. Endpoint Protection: Use advanced endpoint security tools to protect against malware, ransomware, and other threats targeting individual devices in your network. Firewall and Intrusion Prevention Systems: Deploy firewalls and intrusion prevention systems to monitor and control incoming and outgoing network traffic based on an applied set of security rules. VPN for Secure Remote Access: Utilize Virtual Private Networks (VPNs) for secure access to your network by remote employees, ensuring data remains encrypted and safe from interception. Backup and Disaster Recovery Plans: Regularly back up data and implement disaster recovery plans to ensure data integrity and availability in case of a cybersecurity incident. Third-Party Vendor Risk Management: Assess and manage the security of third-party vendors who have access to your data or IT infrastructure. Continuous Monitoring and Threat Detection: Implement continuous monitoring solutions to detect and respond to threats in real-time. Secure Development Practices: If developing software in-house, integrate security practices throughout the software development life cycle (SDLC). Network Segmentation: Divide your network into smaller segments to contain and isolate potential security breaches, preventing spread across the entire network. Encryption: Encrypting data transforms it into a coded form, making it unreadable to unauthorized users. This applies both to data at rest (like stored files) and data in transit (like emails or data moving across a network). Strict Access Controls: Implementing measures to ensure only authorized personnel have access to sensitive data. This can involve role-based access controls, strong password policies, and regular review of access privileges. Regular Security Audits and Compliance Checks: Conducting periodic examinations of your systems and processes to ensure they align with security best practices and compliance with relevant data protection regulations. Data Minimization and Privacy by Design: Adopting strategies that only collect and retain necessary data, minimizing exposure to risks. Privacy by design involves integrating data privacy into the design of IT systems and business practices. Incident Response Plan: Having a pre-defined plan for how to respond to data breaches or other security incidents. This plan typically includes steps for containment, eradication, recovery, and notification to stakeholders. Client Data Segregation: Keeping each client's data separate and isolated to prevent unauthorized access or data leaks between different client environments, especially important in multi-tenant systems. Employee Training and Awareness: Educating employees about the importance of data security, common threats (like phishing), and best practices to follow. Regular training helps reduce the risk of security breaches caused by human error. Anonymization and Pseudonymization: Techniques used to protect personal data by either entirely removing identifying information (anonymization) or replacing private identifiers with fake identifiers or pseudonyms (pseudonymization), reducing the risks involved in data processing and storage.
Incident Response and Support
What is your response time in case of a cybersecurity incident?
Our response time to a cybersecurity incident at PGM Security Inc. is immediate. Our dedicated incident response team is on standby 24/7 to ensure prompt action in the event of a security breach or threat. Following the identification of an incident, we initiate our response protocol within minutes, working swiftly to assess, contain, and remediate the issue to minimize any impact on your operations
Do you provide 24/7 support and monitoring?
Yes, PGM Security Inc. provides 24/7 support and monitoring. Our dedicated team is available around the clock to ensure continuous vigilance over your cybersecurity posture, promptly address any concerns, and provide immediate assistance for any security incidents or technical issues.
How do you handle data breaches and other security incidents?
Incident Identification and Assessment: As soon as a potential breach or incident is detected, our team rapidly assesses the situation to determine its scope and impact.
Containment: Our immediate priority is to contain the incident to prevent further damage. This may involve isolating affected systems or temporarily shutting down certain services.
Eradication and Recovery: Once contained, we work to eradicate the cause of the breach, such as removing malware or patching vulnerabilities. Following this, we focus on recovery efforts to restore affected services and data.
Notification and Communication: In line with legal requirements and best practices, we promptly notify all relevant stakeholders, including clients, authorities, and, if applicable, the affected individuals, about the breach and our response measures.
Investigation and Analysis: We conduct a thorough investigation to understand how the breach occurred and the extent of the data compromised. This helps in refining our security measures to prevent similar incidents.
Documentation and Reporting: All actions taken in response to the incident are fully documented. This documentation is crucial for regulatory compliance, legal considerations, and for improving future incident response strategies.
Post-Incident Review and Improvement: After resolving the incident, we conduct a post-mortem analysis to identify lessons learned and implement improvements in our cybersecurity practices and incident response plan.
Ongoing Support and Monitoring: We continue to monitor the affected systems for any signs of residual or new threats and provide ongoing support to ensure the continued security and resilience of your infrastructure.
Data Privacy and Protection
How do you ensure the privacy and security of our data?
We employ a multi-layered approach to ensure the security and privacy of client data while implementing its solutions. These measures are critical to maintaining trust and adhering to various compliance standards. Here's how we achieve this;
- Data Encryption
- Strict Access Controls
- Regular Security Audits and Compliance Checks
- Data Minimization and Privacy by Design
- Secure Development Life Cycle
- Incident Response Plan
- Client Data Segregation
- Continuous Monitoring and Threat Detection
- Employee Training and Awareness
- Vendor Risk Management
- Transparent Data Policies
- Anonymization and Pseudonymization
How is client data handled and stored?
At PGM Security Inc., client data is handled and stored with utmost care and in accordance with strict security protocols:
Secure Storage: Client data is stored in secure, encrypted databases. We use advanced encryption methods to protect data both at rest and in transit.
Data Segregation: Data is segregated to prevent unauthorized access or data leakage between clients. This is particularly crucial in multi-tenant environments where data from different clients is stored in shared systems.
Access Control: We implement stringent access controls based on the principle of least privilege. Only authorized personnel with a legitimate need to access the data for specific tasks are granted access, and this access is closely monitored and logged.
Compliance with Regulations: All data handling and storage practices comply with relevant data protection laws and regulations, such as GDPR, HIPAA, or other regional data protection laws, depending on the location and nature of the client.
Regular Backups: Regular backups of client data are performed to ensure data integrity and availability. Backup data is also encrypted and stored securely.
Data Retention Policies: We adhere to defined data retention policies, ensuring that client data is not held longer than necessary and is disposed of securely when no longer needed.
Continuous Monitoring: We continuously monitor our data storage systems for any signs of unauthorized access or other security threats.
Privacy by Design: Privacy and security are integral parts of the design, implementation, and day-to-day practices of our data handling and storage systems.
What measures do you take to protect sensitive information?
At PGM Security Inc., we implement a robust set of measures to protect sensitive information, ensuring the highest levels of data security and privacy:
Encryption: Utilizing strong encryption protocols for data at rest and in transit to protect sensitive information from unauthorized access and breaches.
Access Control: Implementing strict access control policies, including role-based access, to ensure that only authorized personnel have access to sensitive data. This is enforced through secure authentication mechanisms like multi-factor authentication.
Regular Security Audits and Vulnerability Assessments: Conducting frequent security audits and vulnerability assessments to identify and address potential weaknesses in our systems and applications.
Data Minimization and Privacy by Design: Collecting only the necessary data and embedding privacy protection into the design of our systems and business practices.
Network Security Measures: Deploying advanced network security measures, including firewalls, intrusion detection and prevention systems, and secure VPNs for remote access.
Employee Training and Awareness Programs: Regularly training employees on data security best practices and the importance of protecting sensitive information.
Incident Response Plan: Maintaining a comprehensive incident response plan to swiftly and effectively address any data breaches or security incidents, minimizing potential impact.
Secure Development Practices: Applying security best practices in the development of our software and systems to prevent vulnerabilities.
Monitoring and Detection Systems: Implementing continuous monitoring and advanced threat detection systems to promptly identify and respond to potential security incidents.
Secure Physical Environment: Ensuring physical security measures at our facilities to prevent unauthorized access to systems where sensitive data is processed or stored.
Compliance with Legal and Regulatory Standards: Adhering to relevant data protection laws and industry regulations, ensuring compliance in all aspects of data security and privacy.
Partnerships and Collaborations
Do you collaborate with other cybersecurity firms or technology providers?
Yes. We collaborate with leading technology and security vendors to enhance service offerings and stay at the forefront of cybersecurity trends.
How do these partnerships enhance your service offerings?
By collaborating with other leaders in the cybersecurity field, including tech companies, security vendors, and academic institutions, PGM gains insights into cutting-edge developments and shares knowledge and resources.
Client-Specific Concerns
How do you tailor your approach for small businesses versus large enterprises?
At PGM Security Inc., we understand that small businesses and large enterprises have different cybersecurity needs and resources, so we tailor our approach accordingly:
For Small Businesses:
Simplified Solutions: We provide straightforward, easy-to-implement security solutions that fit the scale and complexity of smaller operations.
Cost-Effective Services: Offering affordable packages that cover essential cybersecurity needs without overburdening limited budgets.
User Education and Training: Focusing on training for staff to compensate for the typically smaller IT teams and to foster a culture of security awareness.
Scalable Solutions: Implementing scalable security measures that can grow with the business.
For Large Enterprises:
Comprehensive and Advanced Services: Delivering a wider range of advanced cybersecurity solutions to address the complex and diverse nature of large-scale operations.
Customized Integration: Tailoring services to integrate seamlessly with existing enterprise-level IT infrastructures and processes.
Dedicated Support and Management: Providing dedicated teams for continuous monitoring, incident response, and ongoing support suited to the size and scope of large organizations.
Regulatory Compliance and Risk Management: Emphasizing adherence to regulatory compliance standards and advanced risk management strategies, crucial for large enterprises.
Future Proofing
How do you ensure that cybersecurity strategies are future-proof and scalable?
At PGM Security Inc., ensuring that our cybersecurity strategies are both future-proof and scalable involves several key approaches:
Adoption of Emerging Technologies: We continuously explore and integrate emerging technologies like AI, machine learning, and blockchain into our cybersecurity solutions, keeping ahead of rapidly evolving cyber threats.
Regular Updates and Upgrades: Our cybersecurity solutions are regularly updated to adapt to new threats and incorporate the latest security protocols and technologies.
Scalable Security Frameworks: We design our cybersecurity frameworks to be scalable, allowing them to expand and adapt to the growing size and complexity of our clients' businesses.
Continuous Learning and Adaptation: Our team stays informed about the latest cybersecurity trends and threats through ongoing training and research, ensuring our strategies remain relevant and effective.
Customizable Solutions: Recognizing that one size does not fit all, our solutions are customizable to meet the unique needs and growth trajectories of different businesses.
Proactive Threat Intelligence: We employ proactive threat intelligence gathering and analysis to anticipate and prepare for future cybersecurity challenges.
Strong Focus on Compliance: By keeping abreast of evolving regulatory requirements and standards, our strategies not only comply with current laws but are also prepared for future regulatory changes.
Feedback Loops and Client Engagement: Regular feedback from clients and stakeholders is used to continuously refine and enhance our cybersecurity strategies.
What ongoing support and updates do you provide to adapt to evolving cyber threats?
PGM Security Inc. is dedicated to offering ongoing support and updates to help clients adapt to evolving cyber threats:
Regular Security Updates: Implementing frequent updates to security software and systems to protect against the latest threats and vulnerabilities.
24/7 Monitoring Services: Providing round-the-clock monitoring of network and systems to detect and respond to threats immediately.
Proactive Threat Intelligence: Keeping abreast of the latest cyber threat trends and sharing this intelligence with clients for preemptive action.
Continuous Risk Assessments: Regularly evaluating and updating risk management strategies to address emerging cyber risks.
Training and Awareness Programs: Offering ongoing education and training for clients' staff to recognize and respond to new types of cyber threats effectively.
Incident Response Support: Maintaining readiness to support clients with rapid response and recovery in the event of a cybersecurity incident.
Compliance Updates: Ensuring clients' cybersecurity strategies align with the latest regulatory requirements and industry standards.
Technology Upgrades: Recommending and implementing the latest cybersecurity technologies to strengthen clients' defense mechanisms.
Customized Security Advisories: Sending out timely advisories about new threats, vulnerabilities, and recommended protective measures.
Client Feedback Loop: Regularly soliciting and incorporating client feedback to improve and tailor ongoing support services.
Engagement Process
What is the process to engage your services?
You can engage our services by reaching out to us via our contact form here or by clicking here to book a 30-minute consultation session with one of our security experts.
How is the initial cybersecurity assessment conducted?
PGM Security Inc.'s initial cybersecurity assessment is conducted through a detailed and systematic process:
Client Consultation: The process begins with a consultation to understand the client's business operations, specific needs, and existing cybersecurity measures.
Data Collection: Gathering information on the client's IT infrastructure, including network architecture, hardware, software, data handling practices, and current security protocols.
Risk Identification: Analyzing the collected data to identify potential vulnerabilities and security gaps in the client's systems and processes.
Threat Analysis: Assessing the client's exposure to various cyber threats, considering factors like industry-specific risks, compliance requirements, and previous security incidents.
Security Audits: Conducting thorough security audits of the client's digital assets, including network security scans, penetration testing, and system performance evaluations.
Compliance Check: Reviewing the client's adherence to relevant cybersecurity regulations and standards applicable to their industry and region.
Report and Recommendations: Compiling the findings into a comprehensive report, highlighting vulnerabilities, potential risks, and providing tailored recommendations for enhancing the client's cybersecurity posture.
Review Session: Discussing the assessment report with the client, explaining the findings in detail, and advising on the next steps for implementing the recommended cybersecurity strategies.